If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our contact channels.
The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.
2. OUR DATA
The sale of items through this website is carried out under the name MF-SEA, a Spanish brand with registered office at Avda. Del Principe, 71 Cp 30820, Murcia. Spain NIF 48486096A and email firstname.lastname@example.org.
3. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE
The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.
4. USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
- Make use of this website only to make legally valid inquiries or orders.
- Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
5. SERVICE AVAILABILITY
The articles offered through this website are only available for shipment to Spanish territory.
6. HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click on "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email that the product is being shipped (the "Shipping Confirmation").
7. TECHNICAL MEANS TO CORRECT ERRORS
In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the "My Account" section. In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service through the email address email@example.com, as well as exercise the right of rectification contemplated in our Privacy and Cookies Policy through firstname.lastname@example.org. This website shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections has not been provided correctly. Likewise, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, by phone or at the aforementioned email address, to correct the error. .
8. PRODUCTS AVAILABILITY
All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount that you may have paid.
Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product / s listed in each Shipment Confirmation within the term indicated on the website according to the shipping method. selected and, in any case, within a maximum period of 30 days from the date of the Order Confirmation.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Keep in mind, in any case, that we do not deliver home on Saturdays or Sundays.
For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquire the material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.
10. IMPOSSIBILITY OF DELIVERY
If it is impossible for us to deliver your order, we will try to find a safe place to drop it off. If we cannot find a safe place, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to get it sent again. If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange delivery on another day. In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery mode that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.
11. IMMEDIATE DELIVERY
If you have opted for the store delivery method, through our "Instant Delivery" service, your order may be delivered to the store selected by you for said delivery before the deadlines indicated on our website. To this end, once the order has been prepared, we will contact you to inform you that it is available for collection. You can collect the order personally (for which you must present the order number and your ID) or designate another person to collect the order on your behalf, in which case, they must present the order number along with your ID (that is, the DNI of the designated person).
The sale of items through the "Instant Delivery" service, when the collection is carried out in the MF-SEA store, will be carried out by MF-SEA Spanish brand with address at Avda. del Principe, 71 Cp 30820, Murcia. Spain NIF 48486096A.
If you make a purchase through the "Instant Delivery" service, these Conditions will also apply, without prejudice to any other regulations that may be applicable.
12. PRE-SALE OF ITEMS
In the case of making a purchase of pre-sale items, they will be delivered to the address selected by you within the terms indicated on our website.
Keep in mind that some of these items are subject to longer delivery times, which will be shown on the website and, in any case, will be delivered within a maximum period of 30 days from the date of the Order Confirmation.
In the case of mixed orders made up of products corresponding to the usual purchase process and pre-sale products ("Mixed Orders"), the items will have been ordered by you in the same order but may be delivered separately and at different times. Once the pre-sale products have been prepared, we will contact you to inform you that they are being shipped ("Shipment Confirmation").
You have the right to withdraw from the contract within a period of 14 calendar days without justification. In the case of Mixed Orders, the withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquires material possession of the last of the goods.
The foregoing is without prejudice to the 30-day right of withdrawal that you contractually assists from the Shipping Confirmation that you will receive for each of the goods that can be delivered separately in the case of Mixed Orders.
If you make a purchase of a pre-sale product, all the provisions contained in these Conditions will also apply to you.
13. TRANSFER OF RISK AND OWNERSHIP
The risks of the products will be at your expense from the moment of delivery.
You will acquire ownership of the products when we receive full payment of all amounts due in connection with them, including shipping costs, or at the time of delivery (as defined in clause 9 above), if this took place at a later time.
14. PRICE AND PAYMENT
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as set out in our Buying - Shipping Guide.
Prices may change at any time, but (except in the one established above) possible changes will not affect orders with respect to which we have already sent you an order confirmation.
Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. Likewise, during the purchase process, before making the payment, you can modify the information of your order.
A detailed description of the purchase process is available in the Buying Guide. In addition, if you are a registered user, you have a detail of all the orders made in the My Account section. You can use Visa, Mastercard, American Express, Affinity Card, PayPal, Apple Pay and Android Pay as a means of payment.
Please note that the 'Change in size' option will only be available when using any of the following means of payment: American Express, Affinity Card, MasterCard and VISA. By clicking on "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card.
To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you. .
15. BUY AS A GUEST
This website also allows the purchase through the guest purchase function. In this type of purchase, you will only be asked for the essential data to process your order. Once the purchase process is completed, you will be offered the possibility to register as a user or continue as an unregistered user.
16. VALUE ADDED TAX AND BILLING
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice electronically, although you can indicate to us at any time your desire to receive a paper invoice, in which case, we will issue and forward the invoice in that format.
17. RETURN POLICY
17.1 Legal right to withdraw from the purchase Right of withdrawal If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify MF-SEA, at the address, Avda. Principe, 71. Cp 30820, Murcia, Spain by writing to the email email@example.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In the event of withdrawal from you, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive form of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you indicate otherwise, expressly detailing the means of payment through which you want us to make the return. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods, or until you have presented proof of their return, depending on which condition is met first. You must return or deliver the products directly to us in the MF-SEA store, or request the return through a courier / courier on our website, without any undue delay and, in any case, within a maximum period of 14 calendar days to from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. Unless you return the goods at the MF-SEA store or through a courier / courier organized by us, you must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
17.2 Contractual right of withdrawal In addition to the legally recognized right of withdrawal for consumers and users and mentioned in clause 17.1 above, we grant you a period of 14 days from the Shipping Confirmation to make product returns (except for those mentioned in clause 17.3 below, with respect to which the right of withdrawal is excluded). The return of the gift card is governed by the Conditions of Use of the Gift Card. In the event that you return the products within the contractual term of the right of withdrawal, but once the legal term has elapsed, only the price paid for such products will be reimbursed. You will be responsible for the direct costs of returning the product when you do not make the return in the MF-SEA store or through a courier / courier organized by us. You may exercise your right of withdrawal in accordance with the provisions of clause 17.1 above, although if you notify us of your intention to withdraw from the contract after the legal withdrawal period has elapsed, you must in any case deliver the goods to us within 30 days. from the Shipping Confirmation.
17.3 Common provisions You will not have the right to withdraw from the contract whose object is the supply of any of the following products: - Goods sealed for health or hygiene reasons that have been unsealed after delivery. Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while they are in your possession. Please, return the item using or including all its original packaging, instructions and other accompanying documents. You can make returns at the MF-SEA store or through a courier / courier that we will send to your home.
Returns in MF-SEA store: You can return the products to us in the MF-SEA store that have the same section of the merchandise you wish to return. In this case, you must go to said store and deliver together with the item, the electronic ticket that you will have received attached to the Shipping Confirmation, which is also kept in your account on the website. You can present the electronic ticket by showing it digitally through the screen of your mobile device or by taking it printed to the store. Returns via messenger / Courier: You must contact us through our return request so that we can arrange the collection at your home address. You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "RETURNS" section on this website. If you have made a purchase as a guest, you can request returns through a messenger / courier. Neither option will incur an additional cost for you. In case you do not want to return the products through one of the free options available, you will be responsible for the return costs. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you for the expenses we may incur. After examining the article we will inform you if you are entitled to a refund of the amounts paid. The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first. The refund will always be made in the same means of payment that you used to pay for the purchase. You will assume the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us through our contact channels.
Keep in mind that, having delivered the order, in case of exercising the legal or contractual right of withdrawal, when you are the one who organizes the transport of the same, without therefore said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to MF-SEA. Likewise, remember that you will be responsible for the content of the return package when you use any of the return options offered by MF-SEA. In the event that there is an error in the content of the return package that is not attributable to MF-SEA, we will be authorized to pass on the costs corresponding if it is possible to manage the return of the package to your attention. In any case, the rights and actions recognized by current legislation remain safe.
17.4 Returns in the Canary Islands, Ceuta and Melilla If you wish to exchange or return a product that had been delivered in the Canary Islands, Ceuta or Melilla, you must contact us to agree with us or one of our representatives to collect the product by a courier or make the return at your own cost.
17.5 Size change In cases where you consider that the size of the product purchased does not meet your needs, and without prejudice to the right of withdrawal that assists you legally and contractually, you may request a change of size in the "Orders and returns" section of the section "My account" on this website, within 30 days from the Shipping Confirmation, and select the size for which you want to exchange the first product purchased, provided that
(i) it is the same product,
(ii) present an amount equal to or greater than the first product purchased (in this case, the price difference will not be passed on to you) and
(iii) certain means of payment have been used (for more information, please see Clause 13 of these Terms and Conditions ). Please note that this option will only be displayed when the above conditions are met.
Once you have requested the change of size and selected the delivery method from among those indicated below, you must deliver the product (i) through a courier that we will send to your home. You must in any case deliver the product without any undue delay and, in any case, within a maximum period of 14 calendar days from the Change Request on the website. Neither option will incur an additional cost for you. In the case of deliveries to the MF-SEA store in Spain, you must deliver together with the item the electronic ticket that you will have received attached to the Shipping Confirmation, which is also kept in your account on the website, and you must present it by showing it in digitally through the screen of your mobile device or by taking it printed. In the case of deliveries via courier / courier organized by us, you must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "Orders and returns" section on this website. Whether you have selected delivery in the MF-SEA store in Spain or through a courier / courier that we will send to your home, we will send you the new order consisting of the product whose size you have selected again within 2 -3 working days from the request for the change and, in any case, within a maximum period of 30 days from that date. This option will not entail an additional cost for you. This new order will be governed by the provisions of the Purchase Conditions, including the exercise of the right of withdrawal. Remember that, once 14 days have elapsed since the Change Request on the website, without you having returned through the means that MF-SEA makes available to you, the product purchased in the first place, we will be authorized to pass on the costs corresponding to the new order made, subject to the provisions of the Purchase Conditions.
17.6 Returns of defective products In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you must contact us immediately through our contact channels providing the product data as well as the damage suffered, where we will tell you how to proceed. The product can be returned in our MF-SEA store in Spain or by delivering it to a courier that we will send to your home when requesting the collection. We will proceed to carefully examine the returned product and will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable) is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase. In any case, the rights recognized by current legislation remain safe.
17.7 Right of withdrawal and return of orders from abroad. If you have placed an order through this website from a Member State of the European Union other than Spain, clauses 17.1, 17.2, 17.3, 17.4 and 17.5 above will be applicable with the restriction that the return through a Courier / courier organized by us can only be made from the original delivery address in Spain. Likewise, we inform you that under no circumstances (with the exception of the provisions of clause 17.6 to which this clause 17.7 does not apply) will we be obliged to reimburse you for shipping costs other than those incurred to the original delivery address in Spain or return costs from a destination outside of Spanish territory.
If you contract as a consumer and user, we offer you guarantees on the products that we sell through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product. It is understood that the products are in accordance with the contract provided that
(i) they conform to the description made by us and possess the qualities that we have presented on this website,
(ii) they are suitable for the uses to which the products are ordinarily intended. of the same type and
(iii) present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products does not comply with the contract, you must inform us by following the procedure detailed in section 17.6 above and through any of the means of communication provided for this purpose. The products we sell, especially handicraft products, can often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.
20. RESPONSIBILITY AND DISCLAIMER OF LIABILITY
Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product. However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:
(i) loss of income or sales:
(ii) loss of business;
(iii) lost profits or loss of contracts;
(iv) loss of anticipated savings;
(v) loss of data;
(vi) and loss of management time or office hours.
(vii) Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is that the contrary is expressly established in it.
21. INDUSTRIAL AND INTELLECTUAL PROPERTY
You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights on the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may use such material only in the way that we or those who have granted us a license to use it expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.
22. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not try to have unauthorized access to this website, to the server where said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in the event of non-compliance with this clause, you will immediately cease to be authorized to use this website. We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of the download of contents of the same or to which it redirects.
23. LINKS FROM OUR WEB PAGE
In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, without our having any control over the content of said websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
24. WRITTEN COMMUNICATIONS
Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
The notifications that you send us should be sent through our email address firstname.lastname@example.org. In accordance with the provisions of clause 24 above and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order. It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be enough to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.
26. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The contract is binding for both you and us, as well as for our respective successors, assignees and successors in title. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted.
27. EVENTS BEYOND OUR CONTROL
We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Force Majeure"). The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following: Strikes, lockouts or other industrial action. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Impossibility of using trains, boats, planes, motor transport or other means of transport, public or private. Inability to use public or private telecommunication systems. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It will be understood that the obligations will be suspended during the period in which the Cause of Force Mayor continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.
The lack of requirement on our part for the strict compliance on your part of any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us by virtue of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations. No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.
29. PARTIAL NULLITY
If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
30. ENTIRE AGREEMENT
These Conditions and any document expressly referred to in them constitute the entire agreement existing between you and us in relation to the purpose of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written. You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned. in these Conditions. Neither you nor we will have an action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such an uncertain statement had been made fraudulently) and the only action available to you the other party will be for breach of contract in accordance with the provisions of these Conditions.
31. OUR RIGHT TO MODIFY THESE CONDITIONS
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications made, we recommend that you do not use our website.
32. APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and product purchase contracts through said website will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect your rights as such recognized by current legislation.
33. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions, as well as any query, complaint or claim, through our contact channels or the postal or email address indicated in clause 2 of these Conditions. In addition, we have official complaint forms available to consumers and users. You can request them by calling through our contact channels. Your complaints and claims to our customer service will be dealt with in the shortest possible time and, in any case, within the legally established period. Likewise, they will be registered with an identifying code that we will make known to you and will allow you to track them. If you, as a consumer, consider that your rights have been violated, you can direct your complaints to us through the email address email@example.com in order to request an out-of-court dispute resolution. In this sense, if the acquisition between you and us has been held online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us. in terms of consumption accessible through the Internet address http://ec.europa.eu/consumers/odr/.
Last updated: 03/20/2019
Withdrawal form model (You only have to fill in and send this form if you want to withdraw from the contract) To the attention of MF-SEA. acting under the trade name MF-SEA, with address at Avda. del Principe, 71 Cp.30820, Murcia, Spain and email firstname.lastname@example.org. I hereby inform you that I am withdrawing from my contract of sale of the following good: Ordered on / received on (*): Consumer Name: Consumer address: Consumer signature (only if this form is submitted on paper) Date: (*) Delete as appropriate